Refund Policy

At Ingram Spark Publishing INC, we aim to deliver high-quality services and maintain transparent business practices. This Refund Policy explains the conditions under which refunds may be issued.

1. Full Refund Eligibility (First 3 Days)

Clients are eligible for a 100% refund if they request cancellation within three (3) calendar days of project initiation, provided that:

• The request is submitted in writing (email or official communication channel), and
• No substantial work has been delivered beyond initial onboarding or consultation.

Once the three-day period has passed, refunds will no longer be issued in full.

2. Partial Refunds (After 3 Days)

If a refund is requested after the first three (3) days of project initiation, the refund amount will be calculated after deducting the following charges:

a. Work Delivered

Any work already completed and delivered to the client will be deducted from the refundable amount. This includes (but is not limited to):

• Drafts, designs, written content, strategy documents, or digital assets
• Research and planning work
• Any milestones or phases already completed

The value of this work will be calculated based on the agreed project scope or internal hourly/project rates.

b. Project Management Charges

Project management fees cover:

• Project planning and scheduling
• Internal team coordination
• Client communication and reporting
• Resource allocation and workflow setup

These charges are non-refundable once the project has begun, as they represent operational costs already incurred.

c. Account Handling Charges

Account handling charges cover:

• Client onboarding
• Requirement analysis
• Administrative processing
• Account setup and management

These charges are also non-refundable after project initiation.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The project has been completed and delivered in full
• Delays are caused by lack of response, materials, or approvals from the client
• The client changes their mind after work has begun
• The client fails to attend meetings or provide required inputs
• The client refuses deliverables that meet the agreed scope

4. Method of Refund

• Approved refunds will be processed using the original payment method
• Processing time: 7–14 business days, depending on the payment provider
• Any transaction or gateway fees are non-refundable

5. Dispute Resolution

If a disagreement arises regarding refund amounts:

• Both parties agree to attempt resolution through mutual discussion
• In the absence of agreement, the company’s refund calculation based on work completed will be considered final

6. Policy Acceptance

By making payment and initiating a project, the client confirms that they:

• Have read
• Understood
• Accepted this Refund Policy